If you case relates to a benefit, pensions, or another matter dealt with by the Department for Work and Pensions / HMRC, I may be able to intervene on your behalf.
Please note that any action I take is separate to any timescales you have been informed of by the DWP. For example, if you have been given 30 days to appeal a decision, and you then contact me about your case, you must still abide by the 30 day timeframe, regardless of any action I take on your behalf.
Examples of interventions I can make include:
- Querying benefit decisions.
- Ensuring that the correct information is held on you by the DWP.
- Querying any overpayments.
- Identifying and flagging errors made by the DWP.
Please note that if contacting me about a DWP or benefit issue, I will require your National Insurance number.